Drivers Tigerjet Network USB Devices



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Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the USB Server software:

  1. Download the latest software package from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:Usersyour_nameDownloads).

  1. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
  2. Select the appropriate folder for your operating system.
  3. Right-click Setup.exe.
  4. Click Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.

  1. Follow the on-screen prompts to install the software and restart the computer when prompted.
  2. Your computer will automatically complete the software installation and your device should be ready to use.

Set up the software

Confirm that the extender is on the same network as your computer. If you are using a network with DHCP, you do not need to configure anything further.

If you are using an Ethernet cable to connect to the unit or you are using a network without DHCP, you need to change the IP address on your computer to the default IP network of the IP device server. Change the IP address of your system to 192.168.1.XXX, where XXX is a number between 1 and 49.

Note: The default IP address of the extender is 192.168.1.50 on the default subnet mask of 255.255.255.0.

USB Server software

Your extender is detected by the USB Server software when the software is launched.

Note: It may take a few minutes for the server to appear in the software.

When the extender appears in the list (for example, USB2HDMI), click either the display or media device associated with the server. Click on one of the devices and then click Connect Device.

When the USB Server software configuration is complete, the display and media devices are connected to your system as though the devices are installed locally. By default, Windows creates an extended desktop for the display, which you can reconfigure in the control panel.

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Symptoms

Consider the following scenario:

  1. You connect a Universal Serial Bus (USB) audio device, such as an audio adapter or USB digital-to-analog converter (DAC), to a Windows 10 Version 1703-based computer for the first time.
  2. The operating system detects the device and loads the standard USB audio 2.0 driver (usbaudio2.sys).
  3. Windows then downloads the device-specific driver from Windows Update.
  4. The downloaded device driver replaces the usbaudio2.sys driver.

Drivers Tigerjet Network USB Devices

In this scenario, the device cannot be used, and the computer does not have sound. The speaker icon on the task bar is marked with an X mark. When you select the icon, you receive the following message:

Audio services not responding. Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly.

Cause

Drivers Tigerjet Network USB Devices

This 'audio not playing' problem occurs because the default USB audio 2.0 driver (usbaudio2.sys) uses the WaveRT port for operation but the device-specific driver does not. However, both drivers use the 'wave' reference string when the device interface is registered.When the device-specific driver replaces the default driver, the device interface that is created by usbaudio2.sys is still used because the reference strings overlap. Therefore, the operating system assumes that the new driver also supports the WaveRT port. Because the new driver does not support the WaveRT port, the system cannot access the driver.

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Resolution

Drivers Tigerjet Network USB DevicesDrivers Tigerjet Network USB Devices

To fix this problem, use one of the following methods.

Method 1

Uninstall the device. To do this, follow these steps:

  1. Open Device Manager.
  2. Select and hold (or double-click) the name of the device, and then select Uninstall.

Note:In step 2, don't select the Delete the driver software for this device check box.

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Method 2

Connect the device to a different USB port. The problem may not occur if the device is connected to a different USB port.

Method 3

If the device is not yet connected, install the device-specific driver first. You can do this by using the appropriate installer for the device. Then, connect the device. Windows now selects the device-specific driver instead of the default USB audio 2.0 driver. This method works in this situation because the problem occurs only if the device-specific driver replaces the default driver after the device is connected.

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